I like how easy it was to start my own consulting biz (I've been working from home for about 20 years). The support staff are amazing, super responsive & friendly! If you're looking at other platforms try them out first - they have some of their features disabled by default which can be annoying if not done correctly but this isn't an issue with paper bell so far as we know :) We were able get going quickly without any major issues or learning curve getting our website up in order etc.. My favorite feature has got tbe ability add notes/ reminders directly into emails- its such great time saver having all these tasks saved away easily when needed.