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1 Level
1353 Review
80 Karma

Review on Unified Call Accounting by Daniel Aboubakar

Revainrating 5 out of 5

Great tool for call center and contact centre automation

The ease of use across all platforms as well integrating with our legacy system was really great! It's also very easy from within an application too add or remove numbers/lines without having users log into another site is nice!! No dislike at this time but do listen when contacting support about features you need not currently have available - they can be helpful by suggesting other solutions which may fit your needs better than what we already offer (or vice versa). We've been able solve problems using predictive analytics capabilities like trends analysis where before there would always seem so much noise between different calls coming through any given day causing mis-detections etc.

img 1 attached to Unified Call Accounting review by Daniel Aboubakar



Pros
  • I think one thing that has impressed me most here are their customer service, technical skills & dedication to resolving issues both quickly yet thoroughly..they truly care for customers satisfaction.and even help newbies navigate some complex processes in more easily digestable ways :) In addition it seems every week brings improvements / upgrades along wwith newer developments being rolled out regularly throughout
Cons
  • Not the best