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Netherlands, Amsterdam
1 Level
707 Review
65 Karma

Review on CNGLASS by Aaron Long

Revainrating 3 out of 5

Having to Deal with CNGLASS Was a Huge Letdown

My recent experience with CNGLASS's online store did not live up to my expectations, which is surprising given the company's well-deserved reputation for quality and dedication to its clients. Although they had an impressive assortment of products, our overall experience was not nearly as satisfying as we had hoped. To begin, the order placement procedure did not go as smoothly as I had hoped it would. During the checkout process, I was confronted with a number of errors, which resulted in delays and aggravation. In addition, the packaging of my purchase was substandard, which resulted in the arrival of some damaged items that needed to be replaced. Although I admire CNGLASS for its dedication to quality, I was disappointed that the products themselves did not measure up to the company's claims. The craftsmanship was not very impressive overall, and the materials that were used to make some of the things had a low-quality, flimsy feel to them. In addition, the quality of their customer support was poor in terms of both responsiveness and effectiveness. My questions went unanswered for several days, and the explanation that I did get was unsatisfactory even though it came after I had already asked them. My time spent with CNGLASS was, on the whole, a waste of time and did not live up to the stellar reputation of the business. I would advise prospective customers to continue with caution and to keep their expectations in check as they move forward.

Pros
  • Superior assistance for customers.
Cons
  • There may be delays in the shipping dates.