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Kuwait, Kuwait City
1 Level
696 Review
40 Karma

Review on befen by Clinton Youmans

Revainrating 2 out of 5

Befen: A Quality and Service Letdown

I was eager to test out Befen, an online retailer that specializes in clothing, shoes, jewelry, handbags, and wallets because I like to buy for trendy products online. However, I found the company to be lacking in both quality and service. First of all, the Befen goods I received were of subpar quality. The jewelry seemed cheap and easily breakable, the shoes were uncomfortable, and the apparel was light and thin. The items' poor quality and lack of attention to detail upset me. Additionally, Befen's customer service was subpar. I tried to contact the business with inquiries about my order, but I only got sluggish responses with unclear explanations. I felt dissatisfied and let down by the quality of the service as a result. I was also frustrated by the website's lack of delivery options as an international customer. I had trouble receiving my products on time because shipping was pricey and took longer than anticipated. Last but not least, Befen's prices did not correspond to the caliber of the goods. I anticipated paying more for high-end designer items, but I ended up with inferior goods at exorbitant costs. Overall, I wouldn't advise other internet buyers to purchase Befen. Poor product quality, subpar customer support, and a lack of flexible shipping alternatives do not combine for an enjoyable purchasing experience.

Pros
  • Affordable and aggressive pricing
Cons
  • There is a lack of flexibility in the return policy.