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1 Level
766 Review
41 Karma

Review on Qticket by Joey Gilbert

Revainrating 4 out of 5

Great Customer Service Platform - Helping Me Reduce MY Time Spent

The customer service is amazing. They are always available to assist. I have a lot of different issues, and they usually have a solution for me within a few hours. I like that I can call them and get a response within an hour. I think the system could be simplified for those who are new to the platform. I think it could have better visuals for those who are new, but it's a good start. I am solving all of my customer service needs in one place. It is helping me to reduce my customer service time. My customer service time is reduced by at least 30 minutes per week.

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Pros
  • Easy interface
  • Responsive helpdesk team
  • Great support staff!
Cons
  • Some features need more work (ease of use)
  • Not much information about our account