Review on 🌞 Sunco Lighting Assistant with Color Changing Compatibility by Amy Johnson

The first thing you want to do when you open this light is throw away the instructions. The screenshot printed in the instructions doesn't match the program once downloaded, and that's just the beginning. Despite the difference, I was confused trying to get the light to work. After *several* unsuccessful attempts, I decided to contact the company's support team. I first learned that they are only open during normal business hours on the US West Coast. Serious?!?! In our days? OK. And when I called during opening hours, I got a recorded message about Covid-19. So I decided to email them. They replied via email and asked several times when I was available. I wrote to them twice. Both passed and I have heard NOTHING about them. A week later I received an answer. We make an appointment for the call. That time has passed. I received an email from CSR saying there was an emergency and if I could call them. I've made and heard more excuses for office closures due to Covid-19. You also mentioned the riots. For real? Is that why you can't answer email or phone? Let me make sure I understand. It's a company that can make a smart lightbulb but can't figure out how to route email or phones. Right. Yes, it's plausible. However, a week later I finally got a call from someone at her company. We started figuring things out. We got to the point where I had to figure out how to set Google WiFi to 2.4GHz instead of 5.0GHz. Since CSR was unfamiliar with how Google Wifi worked, we were unable to proceed. The next day I found an article that said it puts out both signals and the device connects to whatever it can handle. I have sent this article to CSR and asked if we need this reply. She contacted a parent company called Tuya. Their response was that I would need to check with my ISP. Actually, this was the answer a Sunco customer service representative gave me. I don't know if the question related to Tui's person or what. It's ridiculous anyway because Google Wifi doesn't come from my ISP and they should know that. However, your mention of this parent company gave me an idea. I remembered when we first spoke, CSR asked if I was using the SmartLife app or the Tuya app. I'm so stupid. I downloaded the SmartLife app because the instructions told me so (see why I told you to throw it away). At this point I downloaded the TuyaSmart app and you know what. It worked! It worked like clockwork on the first try! I have to say that Sunco's CSR was very good. But the customer "support" provided by a technology company that can't find enough technology to route calls and emails so they can continue to support their customers is why this rating isn't a 5 . The lights themselves work great and I would give them 5. But because of the customers' "support" they only get 2 stars.