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Madagascar, Antananarivo
1 Level
701 Review
54 Karma

Review on Sarlai by Chris Lujan

Revainrating 2 out of 5

Sarlai: a Convenient One-Stop Shop that Doesn't Quite Cut It

Despite the fact that Sarlai markets itself as a one-stop destination for all of your home improvement requirements, the store falls short of meeting customers' expectations. Their website may be straightforward to traverse, but the selection of products it sells is limited, and the prices it offers are not as competitive as those offered by other online stores operating in the same market niche. In addition, the customer support that Sarlai provides leaves a lot to be desired. Their customer service is sometimes difficult to reach, and their return policy is more of a bother than it is worth. Putting your time-sensitive undertaking in their hands is not something I would advise. To summarize, Sarlai may have potential, but in order to become a leading competitor in the market for home improvement, the company needs to broaden its product offering, enhance its pricing strategy, and completely overhaul its customer service.

Pros
  • Excellent support and customer care.
Cons
  • Service that is slow to respond is an issue at times.