First I had to bend the 5x7 hoop slightly to make it snap into place. I just used 5x12 last night and when I tighten the hoop it wants to pop out again, I tried loosening it a bit thinking I had tightened it but it didn't. Since my returns window is closed I'll see if I can get it on tape. I wish I bought this Embroidex doesn't think I'll have these issues but they had so many good reviews now I'm not sure why?
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