I like how easy it was to use once set up with my phone number as an account username! Also having all calls go into one place really helped me during this pandemic when i had so many employees working from home or not able because they were sick themselves - which led them asking where their scheduled shifts are/are supposed be etc.. I like how easy it is to navigate through the system. The reporting is very detailed and thorough. It's not too difficult to learn how to use the system. Sometimes you can get lost in all the features but this is easy to fix by clicking on the little arrow next to each box. If you are looking for a good scheduling system, then this one is perfect! We're able to track everything from employee attendance to safety reports. It also helps keep everyone organized with the daily schedule.