I like that it's easy enough so most people can use without any training or help! It also has an app available which works great too if you are more tech savvy than me (or just prefer using apps). The design could definitely look better but we're working with what they have now as far as looks go - I wish there was something in between where users didn't feel overwhelmed by all of those options at first glance though :) That said, once someone starts organizing their list/listens then everything gets easier from here because suddenly getting organized becomes much simpler since everyone else knows how to do this stuff already ;) We've been able to create our own custom task management system really easily due to them doing such good work when creating templates etc.