We have hard water and relatively new Toto plumbing. Keeping them looking clean without scratching them is a constant challenge. Micro-scratches aren't always visible, but they make any cleaning situation worse, as these little crevices provide an inviting home for all those things you don't want lingering in your bathroom. Work. I took the product information's advice to leave one of these in the bowl overnight. It seemed to eat away at the heaviest hard water deposits, and a few nights after the second use it removed some more. Tampon? Oh my. I used it once, but then I realized that there's no really reliable way to clean it. (Yes, I washed off the solution and then rinsed it in a new bowl of water, but still...it was pretty wet even after using the press that came with it. There wasn't a good way to air dry it, huh considered hygienic.) While tablets are decent - especially if you have 2 toilets so one can be out of service for a few hours - as a 'starter kit' it just isn't a good price. The brush is just bad. A "replacement" package with just shims is slightly cheaper, but the unit cost is still high for actual performance.
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