Review on Nespresso Vertuo Next Coffee and Espresso Maker by De'Longhi, Matte Black Limited Edition by Tui Achara ᠌

The coffee machine attracted with its low price. But that's where the positives end! ALTHOUGH: 1) in the instructions for this coffee machine in the section "package contents" it is indicated that the kit INCLUDES a "welcome set of capsules" 2) the package itself also displays the presence of capsules (12 pcs), which are INCLUDED with this coffee machine. 3) on the information sticker, which is located directly on the package, it is also indicated that a welcome set of coffee capsules is APPLIED to this coffee machine. 4) in addition, in the photos to the product card, in the photo there is also a welcome set of coffee capsules. After contacting the support service, due to a shortage, aliexpress support contacted the seller (the official seller of De'Longhi) and the answer "The seller said that the capsules are not included with the coffee machine" closed my appeal. And this despite the fact that the seller had no information anywhere that the capsules may not be included in the kit (and this factor, I believe, could influence the choice and purchase of this coffee machine). Later, the seller still entered this information into the product card. Due to the fact that the coffee machine came without a welcome set of capsules, there is no way to even check it for performance! ……… "Dear" De'Longhi! No need to bother and write a standard response to my comment! People do not buy a coffee machine from you on the official website and should not at all get acquainted with the information that is indicated there. And all the information should be present here, because on this site you act as an official seller! Not so long ago, you did not correctly indicate the information that the welcome set of capsules is not included with this coffee machine. But as soon as you filed a complaint about this with the support service, you immediately entered this information into the product card and give false information in response to the support service, which is not true! It must be a shame to start by deceiving your story with the buyer, De'Longhi!