The best feature that has convinced me is how simple they made it so I can create templates for my different certifications quickly without having them take forever! There's nothing i dislike at this point but there could be more features which would help in creating certifications fast. It definitely helped as I was able to streamline our certification process very easily with their ease of use and quick updates from their developer team. Easy to use interface with great customer support. I like that you can add multiple clients at once so it's easy for me to manage all of them from one place. You have to pay per cert if they are expired or not in good standing. It would be nice if there was an option where we could renew certs without paying more money than needed. Great product! We were able to easily track our employee's training records.