I had the same model for years, bought on low sale, return goods. I knew it wasn't heating up properly, but I got the job done anyway. I decided to replace it with a brand new model but what is the difference. With the PH option, it heats up quickly and then returns to the night temperature range you set. It's so warm I just have to turn it off before I go to bed. It has a different velor sleeve that shifts and moves as opposed to the old one which was made of a heavier material and was comfortable to the touch. This one is thinner and smoother, allowing it to slip and move throughout the night. Another complaint is that I ordered a king size mattress for my king size mattress and it is huge. I mean, there's a good leg and a half that I have to bend to breathe. which not to do, as this can lead to twisting of the wires. I think they were based on leaf sizes. I think the queen would have done a great job not having large areas of unused ceiling which is very distressing and unsafe.
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