Review on HP Smart Tank 790 Inkjet MFP (4WF66A) by Adam Adam ᠌

Name: HP Smart Tank 790 Inkjet MFP (4WF66A)
Item: HP Smart Tank 790 Inkjet MFP (4WF66A)
Rating: 3

May 29, 2023

In general, it's pretty good, an equal number of pros and cons.

I bought the first Smart Tank 790 MFP on 03/24/22. On the 11th day, the defect indicated in the "deficiencies" appeared. After filing a Claim with the Seller and contacting the HP representative, I was replaced with another MFP of the same model on 04/29/22. On the 9th day, the same defect appeared in the new MFP. I contacted HP, where they tried to fix this defect remotely, considering it not a production defect, but an operational one. Nothing happened, so I turned to the Seller demanding a refund. The Seller's customer service promptly resolved the return issue, for which I express my gratitude to both the Seller and the HP Representative Office in the 2022.
It is a pity that the model turned out to be "raw", because. in the "advantages" he described all the main qualities of the model, for which I would not change this HP model for MFPs from other manufacturers (I have experience using EPSON and BROTHER).

Pros

Build quality, print and scan quality, HP software and support.

Cons

On two MFPs, the same defect appeared in the first 14 days - when printing documents, lines are skipped in different parts (top, center, bottom) of the page, for example, in a document of 13 sheets on 4 sheets there were gaps lines, which entailed the need for constant checking of printed documents and, of course, paper consumption (which is simply unacceptable in today's situation).