It's customizable to fit each business need, so it can be hard for new users with no experience in using an ERP system or CRM software like this one - but there are some tutorials online if you have questions along your way! This is very cost effective as well compared other options out their such as Microsoft Dynamics 365 which costs more than double what we pay monthly (and has even higher per user licensing). We've been able solve our own problems within 2 weeks of training employees how best utilize all functions available through Qpoint including sales force automation features.