I learned the hard way not to order this product in hot weather. It was left in full sun at the end of my asphalt road at 90 degrees. I ran out of ink so I brought some and went to refill --- surprise! The heat melted it into a liquid state. The ink splattered down my arms, under my nails, onto the front of my dress and onto the carpet before I could toss it into the printer's slot. There was a huge ink smudge on the original document I had to copy. A lot of ink was wasted and I wasn't sure it wouldn't damage the printer (I've used it and it's working fine so far). I left a review for the seller to warn them to put a warning on the outside of the box to keep it out of direct sunlight (I have 400 trees on my property - two of them are by the driveway). I got no response at all from the seller - no apology, no offer to replace the ink, no worries about my ruined carpet, manicure and dress. Complete disregard for my experience by the seller. I would have thought that good customer service would mean thanks for the warning and apologies, but I didn't even get an acknowledgment that they received my review. I don't blame the courier as he couldn't tell what was in the box and had no instructions for it. And I wasn't sure if the company understood what heating it would do to the product, so I just let them know. I think the answer was ok and if it was my company a replacement cartridge would be ready.
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