The ability to manage the calls as you would like, being able to listen in from anywhere. The quality of service is top notch and my clients are always happy with their experience. I have not had any issues with this product at all. It has been easy for me to use due to the fact that it was set up correctly when I first signed up. The setup process can be tricky so make sure you follow directions carefully. If you want a great phone answering solution, look no further than patlive.com. They have helped us solve our calls being answered by multiple people needs. We now only receive calls from happy customers who are looking for solutions. I like that you can use this as an in-office phone system, but also have it so we are able connect with our clients from home! It helps us get calls out of office hours too which allows me not only be more efficient at work (which makes my boss happy)but saves time for myself by being less stressed when dealing wihout client questions or problems during working times!!
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