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PATLive Review

3

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Very good

Revainrating 4.5 out of 5  
Rating 
4.6
Business Services Providers, Virtual Receptionist Services

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Description of PATLive

PATLive is a virtual receptionist and call answering service designed to help your business sound its best 24/7. Just like a front-office receptionist, PATLive virtual receptionists will greet callers with a fast answer and friendly service, patching calls through when you’re available and taking a message when you’re not. And if you need more than just the basics, our receptionists can also help with frequently asked questions, lead collection, appointment scheduling, order processing and more, so callers get the help they need without having to wait on a callback. You’ll be amazed how similar the PATLive experience is to the one you’d have with an in-office receptionist. Update your status anytime in our web and mobile apps to instantly change how receptionists are handling your calls, and get email, text and push notifications that keep you updated. PATLive team members are all located right here in the U.S. and you can get started completely risk-free with our 14-day free trial and plans starting at just $39 per month. To learn more or to start a free trial, visit patlive.com.

Reviews

Global ratings 3
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Type of review

Revainrating 4 out of 5

Great Phone Answering Solution - Helps Our Business

The ability to manage the calls as you would like, being able to listen in from anywhere. The quality of service is top notch and my clients are always happy with their experience. I have not had any issues with this product at all. It has been easy for me to use due to the fact that it was set up correctly when I first signed up. The setup process can be tricky so make sure you follow directions carefully. If you want a great phone answering solution, look no further than patlive.com. They…

Revainrating 5 out of 5

Great Solution For Automatic Calling Tasks

I was able to use this app in conjunction with my Google Home device so that when someone called, it would say "Hi", ask for their first names then automatically have those entered into an excel spreadsheet or other program as well! That's great because sometimes people forget who they're calling before getting through all of them - but now we can do everything via voice commands instead!! It works perfectly too. There wasn't anything about using Patlive I disliked at any point during our…

Pros
  • Easy interface; very intuitive UI/UX.
  • Also easily accessible reports provided upon request showing how many times specific scripted prompts were used along wth total numberof reps made per month over last 90 days,
  • Quick turnaround responsetime whenever issues arise
Cons
  • It is hard to say

Revainrating 5 out of 5

Great Customer Service Platform For The Hospitality Industry

I like that it allows me flexibility in scheduling appointments, as well an ability for my clients or customers can contact us at any time during our working hours; not just when we are open! It also has great reporting capabilities which allow you see what calls were received & how many people called vs emails sent etc.. Nothing really dislike about this product but would love if they had more customer support options available outside of emailing their account manager (which seems very slow…

Pros
  • This software is user friendly making getting set uo simple even tho' new using techy stuff..easy enough anyone could use without assistance right away..love being notified thru text messaging too...very organized once setup correctly!!! Love all aspects especially helpful call flow feature!! Easy way tracking info/notes re client visits...great job keeping everyone updated throughout each visit
Cons
  • Zero