Review on Tolk by Todd Vesci

This software is really useful as we can set up rules from within it to automate follow ups in case of an escalation that fails after certain number o time period has passed, by emailing users directly if no response comes back etc - very configurable tool which saves tons amount of manual effort with multiple calls/emails sent out! The pricing structure could be bit steep I guess but not so bad since its such powerful functionality. We use this product almost everyday without any issues (as far my knowledge anyways). 1) User management via profiles2.) Call flow routing3.). Automation4.). Data mining5.- Email integration6.- Integration wit other tools like salesforce 7. Support availability 8., Chatbot9. Dashboard10-. I like that it's easy to manage and customize. The interface is very intuitive so there are no challenges in using it. It's very well integrated with Slack. You can easily access all the tools from one place. If you're looking for a tool which will help you automate repetitive tasks then this is the right choice for you. We use it to create automated responses to emails from our customers. This has helped us save a lot of time in replying back to them.