I like how easy it was for my team members who are not familiar w/SalesForce yet were able train them in just minutes! It's so much easier than trying do everything yourself (or paying someone else).
The only thing i dislike about this program now would be if you have more people using your account & they're doing things at once - there isn't an option where one person can see what another has done without having access themselves? This solved our problem by allowing us as small business owners keep up-to date while still being hands off when we need help ourselves!! We don’t use any other programs aside form Google Docs but since switching over everyone loves their new work flow. Keep going forward because even though some features may take longer time getting used too its worth every second spent learning something beneficial. !