I bought this board after my printer's built-in Creality board failed. It seemed like a decent upgrade at first, but Octoprint had all sorts of connectivity issues. I noticed that none of the 5 or so USB cables I tried were plugged in properly and then the USB connector on the board just fell off. Trying to figure out BTT customer support is a futile exercise. Your site works sometimes. Your forums seem to be dead for the most part. There's a loophole if you're trying to figure out how to contact one of them for anything. If you're buying a board to replace a 4.x board, Creality screwed up their CR6 consumers, fingers crossed and hope you get a good one. Good luck and happy printing!
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