Review on Ninja Foodi DT201 10-In-1 XL Pro Air Fry Digital Countertop Convection Toaster Oven With Dehydrate And Reheat, 1800 Watts, Stainless Steel Finish by Ricardo Thotti

To start with let me begin with things I like about and then move on to those things that are improvement and lastly one that is poor.Shipping box and delivery from ebay.com LLC. was as typical of PRIME with one issue with missing delivery by a day and having no notifications as normal fulfillment goes with ebay.Oven was shipped in a sturdy and protective box and packed well.Oven documentation was adequate but a little confusing with the "2nd level" feature and how the thermometer works in conjunction with the different cooking methods. This was resolved after acclimating with the learning curve but was not difficult, simply different processes.Quality is outstanding and can feel the thickness of the stainless, the steal, glass, and rubber seals for the door, the tactile feedback and "button" feels solid, the display is bright and good colors.There is a review that is popular with noise complaints and light, etc. I will address these:Noise: The feature of this oven is it's "True Surround Convection" trademarked technology. (while it sounds gimmicky indeed) it truly is impressive and that user clearly was uneducated from the manual as it clearly states there are 4 different modes, Max, High, Med, Low that the rear heated elements are circulating that hot air. If you want fast as possible and crispy as your vivid imagination can create or desire than you will hear the NINJA - True Surround Convection sound like it is swirling that hot air to bring your tastebuds to heights you enjoy and that will be obviously loud not as in vacuum loud, hair dryer loud but circulating air in a XL cavity loud but not interfering with your music, tv or conversation.If you are concerned about waking up a mouse than use low-med speed as any generic convection countertop oven out there you have used for years; like my old Walmart cheapy Farberware that I used daily but when you compare this Ninja Foodi Air Fryer XL to anything else, you must understand this is like comparing a broom to a vacuum or a base model car to fully loaded and optioned out with everything.Warm up to temperature is less than 90 seconds and gives you a cool tone when preheating has reached temperature.Temperatures while cooking are on par with any high-quality oven, consistent and even.Accessories are good enamel cookware! When you use as directed with the drip tray and roasting tray on the bottom when using the basket to fry in, all messes are virtually non-existent and due to quality in material they are easy to soak up to a few hours for the worst soak in dawn and at end hot water rinse and you're done.On to another complaint of the popular Negative review is talking about auto light. Nope. This oven has a light, it comes on and goes off automatically.Another was tray on bottom not coming out with top basket, yes, you will have to use two hands to pull out a basket and drip tray at same time or use a piece of foil and lay over door and pull basket. However, I use to hands to drive with, empty trash or whisk in a bowl. Two hands are not a deal breaker and they slide easily and well.THE BAD AND UGLYCustomer Service all outsourced and overseas and barely speak English and lack of any specialty or in-depth training/ knowledge. They might as well have no phone support as this was twice HORRIBLE.If you do get oils and stains on oven interior there is not good coating on the walls, and you must use stronger cleaner as there is no "soaking" for the chassis so the coating they use does not hold and comes off easily with chemicals like easy oven cleaner.For whatever reason engineered WITHOUT REAR FAN SPLASH GUARD; this was STUPID! what a mistake!====UPDATE 02/09/2021=====Shark Ninja Warranty?I have used daily since purchase and an element broke (glass) at the top, thought that I was going to have "flack" and must fight.I did not, they asked me to use my phone so they could video with me to see the defect, talked to manager and in seconds they issued me a new oven and gave me a return label PREPAID to them on the defective one.WOW. JUST WOW!My oven will be here in a few days new in the box and I am excited. I love all my meals from this oven.