The puzzle was good but one piece on the tree side was wrong. I contacted Wood Trick and they sent me the correct part. I also bought a pendulum clock and the gears were removed after a week of use. I have contacted Wood Trick many times and they have not replied to any of my emails (the only way to contact them). I am very disappointed and will not be buying their products again. Between quality control and customer support, I'm not impressed. Update 10/14: Wood Trick contacted me and offered to return and get a refund and gave me a 15% discount if I order from them. I did and the final bill was about the same as I originally paid. I installed a new clock, so far it works perfectly. I love the way they design things and products, it has increased my confidence in them. By the way, they have two websites, one .com and one .net. .net where to buy.
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