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Review on IVISII LED Video Light Kit - 2-Pack Photography Lights with Stand | Dimmable Bi-Color Panel Light for YouTube Video Shootings & Studio Photography (3000K-8000K) by Jessica Wood

Revainrating 5 out of 5

Excellent customer service!

This item was delivered to my home on February 21, 2019. Today is April 14, 2019. While these were obviously not expensive or professional items, they initially appeared to be portable and suitable for my use. . However, after about a dozen uses of no more than 25 minutes each in less than sixty (60) days, one of the lights just wouldn't turn on. He is dead. These lights have not been dropped, shaken, exposed to water or anything else. They are carefully cleaned in a separate room after each use. I live alone. Returns for the last thirty (30) days will of course not be accepted. I am contacting the manufacturer about any warranty but although it is included in the sale none of it was described in the documents received. Let's see. Why is there a star when another light works and one stops working? Because I need to have two lights when recording videos and one light whether it works or not is useless to me. Also, I bought two working headlights, expecting both to work for a reasonable amount of time, but that didn't happen. Just a few days later, what I bought is no longer good for me. Update: The warranty service responded very quickly and offered to send two more bulbs for the defective ones! When the manufacturer goes the extra mile I give them five full stars as mistakes happen. I will keep everyone updated. Edit: The replacement of the entire order arrived in two days. Fantastic customer service! I know sometimes things pass the test. If they continue to work as advertised I don't think you can find a better buy in a useful light.

Pros
  • New to my collection
Cons
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