Review on 💻 HP All-in-One Desktop PC, 11th Gen Intel Core i5-1135G7 Processor, 8GB RAM, 512GB SSD Storage, Full HD 23.8” Touchscreen, Windows 10 Home, Remote Work Ready, Mouse and Keyboard (Model 24-df1270, 2021) by Kyle Tebow

The computer is not terrible. HP, on the other hand, has terrible customer service. During our warranty, one of the computers stopped working. I contacted HP, but the solution did not suit me. I didn't want to wait 4-6 weeks for my computer to go away. We teach at home and it is not acceptable for me to have our computer idle for a long period of time. Anyway, I had no choice but to create a case. I've spent several calls on hold for a ridiculous amount of time trying to set everything up to get this horrible process going. Finally I received the box to send the computer back. My husband packed it according to her instructions and I set up expedited shipping. The computer was taken away and, to our great surprise, delivered back to our home two days later. The sticker on the box was the first sign that something was wrong, it said: HP... so nothing has changed. It was addressed to HP but was returned to me. The box was obviously open and sealed very poorly with tape. I now refuse to touch this box because I am not accused of anything that could have happened while it was gone. It was June 16th. On June 17, I called HP four times and attempted to contact our case manager to speak. I left two voicemails and also spoke to another agent who assured me they would call me back but I still haven't. They called twice more on Friday. Never reached. Then yesterday I got an e-mail thanking me for sending the computer back. Um what?!?! He's in my lobby. I left you a voice message about the problem. What's up?!?!The last red flag flies and I'm done. I want either a full refund or a new (NOT REPAIR) replacement. After this experience I will never buy HP again. It is WRONG to treat your customers this way and expect brand loyalty. It's not going to happen.