I like how easy it is to use and customize. It's very customizable and allows for multiple reports and alerts for different tasks. It has a lot of features, but sometimes I have to look up the settings to figure out what I'm trying to accomplish. It also doesn't always alert me when something happens, so I find myself looking at the log file instead. It's not bad, just takes some getting used to. We have been using it since we started about 2 years ago, and it has helped us keep track of our network traffic and ensure everything is working as intended.