Very user friendly and easy to use. I like the fact that I can access it on my phone and computer. The ability to have the customer's contact information in one place is a great feature. I like that I can access it from anywhere. The ability to access it on my phone is great. I didn't like having to send an email in order to get to the customer's information. I would recommend this to anyone looking for a CRM that offers a wide variety of features. I have used this to keep track of my customers and to make sure I am giving them the best service. This has allowed me to keep track of my customer's orders and to make sure that I am answering their questions. I am able to easily access this information on my phone and computer.