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Pauly Blake photo
France, Paris
1 Level
709 Review
57 Karma

Review on Truebro by Pauly Blake

Revainrating 1 out of 5

Betrayed by Truebro's Subpar Customer Service

Recently, I bought something from Truebro's online store in an effort to enhance my kitchen hardware. I was, however, really dissatisfied in their inadequate customer service. First of all, there was no information from their end regarding the delivery delay, which was approximately a week. The product was of terrible quality and didn't match the description on their website when I eventually received it. When I contacted their customer service department, I received impolite and unhelpful responses. They refused to offer a refund or an exchange and showed little interest in my opinion of the company or their product. Dealing with them was frustrating, and I wouldn't suggest Truebro to anyone searching for trustworthy and high-quality fixtures or tools for home improvement. Search elsewhere to save yourself the trouble.

Pros
  • High-quality tools and fittings for home renovation projects.
Cons
  • Delays in delivery are possible.