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Finland, Helsinki
1 Level
703 Review
29 Karma

Review on WilFiks by Thong Pilla

Revainrating 2 out of 5

A Customer's Perspective on Their Dissatisfaction with WilFiks

I had heard that WilFiks makes high-quality, long-lasting products, so I was really looking forward to giving them a shot. However, the experience left me feeling let down and frustrated. I made a purchase from their online store for a collection of tools with the expectation that they would be of the highest possible quality. Unfortunately, the tools were not as resilient as advertised, and after only a few uses, they were already broken beyond repair. To make matters even more frustrating, the customer support that WilFiks provided to me was below average. It took a very long time for them to respond to my attempts to get in touch with them about the situation. When I did get a hold of a representative, however, I found that they were not very helpful and did not appear to comprehend the issues that I was having. My interactions with WilFiks have, on the whole, left me feeling let down. Although their goods may have an appealing appearance on paper, in practice they do not live up to the claims made about them. In addition, their customer service has room for development in order to better assist customers who have problems with the company's products. I would not suggest WilFiks to anyone who is looking for tools or accessories of a good quality that are also long-lasting.

Pros
  • Season after season of dependability Excellent customer care
Cons
  • Customer support may be unreliable or slow.