It's easy to use, it has all of our business processes in one place with customisable dashboards that are really useful when you're trying work out what needs doing next! I like being able to keep track of everything we do from 1 location (the cloud). Sometimes there can be lag time between changes made locally as well which is frustrating but not too much an issue nowadays since they've improved their speed/reliability over recent years - maybe try using them if your looking at moving away though? We have used this product alongside other products such DFSs so its good having those integrated together rather than needing 2 separate tools plus also makes life easier by managing multiple sites centrally etc.