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Uzbekistan, Tashkent
1 Level
688 Review
40 Karma

Review on BAKAM by Kartik Starks

Revainrating 2 out of 5

Disappointed in the Lackluster Customer Service Offered by BAKAM

As a BAKAM customer for many years, I am extremely dissatisfied with the quality of their customer support. After receiving a defective product not too long ago, I contacted the customer support team of the business to inquire about possible solutions. Nevertheless, I was greeted with responses that were both unprofessional and unhelpful. The representative that I spoke to was dismissive of my concerns and seemed more interested in getting me off the phone quickly than actually addressing my problem. My concerns were not addressed. It was disheartening to be met with such a dearth of empathy and concern, particularly when considering the amount of money I have spent on their products over the course of my lifetime. In addition, I thought that BAKAM's return policy was excessively stringent, which made it inconvenient to use. Despite the fact that it was obvious that the product was flawed, they were reluctant to replace it or issue a refund without first subjecting me to a drawn-out and laborious procedure that required me to jump through a number of hoops. My interactions with BAKAM's customer support have, on the whole, been underwhelming and aggravating. After being a dedicated customer of the business for such a long time, I anticipate receiving superior service from them. I am unable to recommend BAKAM to others until they improve the quality of their customer support.

Pros
  • Products of a wide selection and high quality
Cons
  • Some items can be quite costly.