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Italy, Rome
1 Level
710 Review
48 Karma

Review on DAMIDEL by Maurice Arnold

Revainrating 2 out of 5

Online Store for DAMIDEL Does Not Live Up to Basic Customer Expectations

My previous experience with DAMIDEL, where I bought some outdoor equipment, was less than positive. Finding the things I was looking for took longer than I had anticipated because the website was challenging to browse. I was dismayed to discover that the quality was poor and the things were obviously not built to last when my order eventually arrived. To make matters worse, when I phoned customer service to voice my issues, they were condescending and unhelpful. I expected more from DAMIDEL as a new consumer in the outdoor sector and won't be doing business with them in the future.

Pros
  • The support staff is both knowledgeable and helpful.
Cons
  • The time required to make a return or exchange is substantial.