I like how they help us decide if we need an upgrade or not, when it comes time for upgrades which are very expensive! Their pricing structure makes sense with their services offered so you know upfront what your costs will be before signing up without hesitation (I do wish there was more customization options). We needed someone who could give recommendations about our current system as well - this helped ease some concerns regarding future migration/upgrade projects at my business. The fact that they also provide implementation support means less stress once work starts because everything can run smoothly right from start-to finish.