I love how easy it is for me as an admin user (no video tutorials) or even if you have no previous experience - It has everything built right into its interface that will help guide anyone along! There are definitely some things we've had issues figuring out but there was always someone available via chat within minutes who could assist us once figured something our way using other features.- Having multiple sources from different platforms helps when trying figure this stuff ourselves since not everyone can do what these pros know so well!!