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Tunisia, Tunis
1 Level
688 Review
63 Karma

Review on ALURAM by Shane Watson

Revainrating 2 out of 5

The ALURAM Online Store Provides a Disappointing Shopping Experience for Customers

Recently, I visited the website of ALURAM's online store in the hopes of purchasing some natural hair care products; however, my experience was not as satisfying as I had anticipated it would be. The website was difficult to traverse, and it was challenging for me to locate the particular goods that I required. When I did eventually get around to placing my order, I was dismayed to discover that the shipping had been delayed, and the delivery of my products took a great deal longer than I had anticipated. In addition, the packaging was not very secure, which is one of the reasons why some of my things arrived broken. To make matters even worse, when I contacted their customer support team for assistance, I discovered that they were unhelpful and unresponsive to my requests for assistance. They did not appear to have even a fundamental understanding of their own products, as they were unable to respond to my inquiries or address my concerns. In general, my time spent shopping at ALURAM's internet store did not live up to my expectations. Their dedication to using natural and plant-based ingredients is commendable; however, they pay very little attention to customer service and the logistics of delivery, which leaves a lot to be desired. As a loyal consumer, I have higher standards for the companies whose products and services I purchase.

Pros
  • outstanding customer care
Cons
  • Not everyone has a nose for the same things.