Header banner
Revain logoHome Page
Matthew Owens photo
Costa Rica, San José
1 Level
733 Review
41 Karma

Review on RGB Cafe String Lights, 48FT Outdoor Patio Lights (2 Pack), 30+5 E26 S14 Shatterproof Edison Bulbs, Dimmable Commercial Grade Bistro Backyard Garden Lighting - 96Ft Total by Matthew Owens

Revainrating 5 out of 5

Impressive lights AND customer service!

I understand some folks have had issues with these lights. Mine worked like a charm from the moment they were opened, tested, and hung out in the Florida weather. That is for the first six months, then they go out completely and won't light at all. Did all the testing of each bulb and the fuse to no avail. Time to email customer service, explained what I did and asked if there was anything I missed as far as troubleshooting. The gentleman told me he was sending out a new control box right away after talking with their tech guys. Good deal! Received the box and new remote within days and the remote still wouldn't work with the new control box! Email back, asking can they be synced manually? Get a reply, they are sending me a completely new set of lights! WOW! So now, just tested the new set and they lit up perfectly - with both of the new remotes! I. Am. A. Happy. Camper! I don't know, maybe communication was the key for me. These aren't cheap and I'm really satisfied with my purchase (they are beautiful!) and my customer service experience. Yes, I would buy them again!

Pros
  • Remote control
Cons
  • May be too costly to operate