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South Korea, Seoul
1 Level
738 Review
69 Karma

Review on ProCase by Keith Martin

Revainrating 1 out of 5

A Disappointing Trip to the Computer Store

Because of my interest in technology, I am always searching for a trustworthy web shop that sells top-notch items and provides excellent support. I was fascinated by ProCase because of its slogan, "The Ultimate Destination for All Your Tech Needs." The time I spent using ProCase was nothing short of a huge letdown. To begin with, I had a hard time navigating the site and locating the items I needed because of all the congestion. The search feature also did not assist, as it frequently provided false positives or failed to produce any results at all. Spending so much time searching in vain made me angry, so I decided to seek elsewhere. After many failed attempts, I was able to complete a purchase, but the item came late and damaged. The packing appeared tampered with and was made of cheap materials. The actual merchandise had several flaws and did not match the website's description at all. There was a lengthy wait time and unhelpful representatives when I called customer service to request a refund or exchange. The fact that ProCase's return policy was so onerous made it even more difficult to return or swap a product. It wasn't worth the trouble because of the lengthy and complicated procedure involved, which included giving detailed documentation of the defect and paying for return shipping. In conclusion, if you're searching for a trustworthy and easy-to-use online tech store, I wouldn't suggest ProCase. My dealings with them were frustrating and disappointing, so I wouldn't recommend them to anyone looking for a reliable internet retailer.

Pros
  • Various types of electronic accessories
Cons
  • Navigation on the website is difficult.