The best thing about this software was its user interface which made it very easy to use for our end users as well us business owners/administrators who are not tech savvy at all!The support team has been amazing during my time with them and they have always helped me out when I need help or clarification regarding any feature in OMNICHANEL MANAGER!! We were able solve some issues we had using their 24*7 customer service center by contacting one member there only named "M". He solved those problems within minutes without even asking what kind os issue that i am facing.