1) The mechanism by which it malfunctioned is as follows: it simply stopped responding to the button, it lights up with a yellow red indicator, and after turning it off and plugging it into the outlet, it starts flushing, which does not lead to anything. Eventually, it stopped showing any signs of life at all. 2) The consultants will tell you that in the event that the machine breaks down, a replacement machine will be brought to you for the time that the repair is taking place. This is a lie. When you inquire about it when sending it in for maintenance, they will tell you that there is one additional item, and that is to determine whether or not the automobiles are in stock. Unfortunately they don't have any cars available at the moment! In Hong Kong! And from what I've gathered from reading the other people's responses, it seems that this method should be used in every circumstance! The second issue is that the device makes a lot of noise. It is just as loud as any other coffee maker, despite the consultants' assertions that the new technology and blah blah blah - which is supposed to produce significantly less noise - does not exist.
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