This is a well-built, sturdy lift. Unfortunately, the unit I received had a blob of metal -- caused during welding -- that prevented a part from being properly inserted into its mount. I contacted their customer service, and after sending them a quick photo of the problem, they shipped a replacement part with a note of apology and a small gift included. As they promised, I received the replacement part in only a few days, and was able to complete the assembly. (The assembly instructions are outstanding.) MoJack's customer service representative (Ivan) was extremely courteous. In spite of my initial problem, I'm very happy with this product and with MoJack! They clearly stand behind their products.
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