We have been able to use this system since it was implemented in our organization several years ago. The benefits we realized were immediate and substantial. It has allowed us to make more efficient decisions about what products to purchase from vendors and also allows employees to be better informed of their available discounts when they are making purchasing choices. There is nothing I dislike at this point. If you need an automated coupon management process that can handle thousands of transactions per day with ease then ICN will meet your needs. Our organization has benefited greatly by being able to easily implement new vendor contracts or promotions as well as provide accurate information regarding employee discount programs.