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Tyshawn Adams photo
Germany, Berlin
1 Level
678 Review
36 Karma

Review on ARELUX by Tyshawn Adams

Revainrating 3 out of 5

ARELUX – Customer Service Falls Short of Expectations

As a parent, I was thrilled to learn about ARELUX, a business that specializes in producing excellent toys and activities for kids. My encounter with their online shop, however, has been disappointing. Although ARELUX's products are of very high quality, their customer support falls short of expectations. When I tried to call their customer service department because there was a problem with my order, I was greeted with long wait times and unhelpful responses. Furthermore, I had a hard time navigating and understanding their website's ordering procedure. Finding the items I was searching for took me longer than it should have, and I had trouble checking out because of technical difficulties with their website. Overall, even though ARELUX makes high-quality goods, their subpar customer service and technical difficulties with their website leave a lot to be desired. I would advise anyone thinking about making a purchase from them to be ready for possible delays and frustrations.

Pros
  • a large selection of goods for kids of all ages
Cons
  • Navigational challenges on the website Sluggish shipping dates