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1242 Review
44 Karma

Review on Verint Predictive Experience (formerly Verint ForeSee) by Samiran Pusarla

Revainrating 5 out of 5

Verint Predictive Experience (formerly Verint ForeSee) - Easy To Use Integrated Solution

I like how easy it was to get up and running with this system. There are many features within the software but they do not overwhelm you or become too complicated for a beginner user. The system does have some glitches when used as part of an integrated solution. It can be difficult at times to link data from different sources together if there isn't already an integration point in place. However, once these integrations are made then we have been able to solve our problems very quickly! This has enabled us to build better profiles and relationships with customers which helps drive sales.

img 1 attached to Verint Predictive Experience (formerly Verint ForeSee) review by Samiran Pusarla



Pros
  • Easy deployment
  • Great reports available directly through interface.
  • Intuitive dashboards make identifying key KPIs simple/easy.
  • Data is easily linked across systems that provide connectivity opportunities
  • Excellent customer service; responsiveness helpful support tickets answered promptly
  • Comprehensive reporting capabilities allow business users insight into historical trends / performance metrics
  • User friendly tools &/or intuitive interfaces help facilitate adoption by non IT people(including endusers)
  • Many standard templates provided allowing quick configuration without custom
Cons
  • There are disadvantages