The ease of use and ability to navigate through each step of the screen capture process. I wish there was more functionality like you can get from other software products. Some of the steps in the process seem repetitive or have limited uses. Overall great product for the price! If you are looking for a tool to help automate your workflow this is a great option! I am solving many problems that used to be very time consuming by doing the work myself. This has helped save me so much time! I have used them for 2 years now as my employer of choice when doing criminal checks or any other type if work including employment verification (EVER). The customer service is amazing! Their support staff are always willing help you out in anyway possible even after hours/ weekends etc.. Never had issues working there so far!! They also offer nationwide services which can be very helpful depending where your job search takes place at time such as California vs Florida ect...