Read instructions before shipping! I've read many reviews that say this problem occurs when the alarm goes off. That's true at the beginning. To explain what's going on, it's basically a smart auto-refill device. When I received this product, like most people, I kept moving it around because I needed the perfect spot in my aquarium. What I didn't realize was that I was fumbling with the autocomplete feature in the process. So the alarm went off every time I tried to fill. Here are the steps you need to follow to ensure this product is working properly. After you install the device in a place you like and stop touching it, unplug the power cord for five minutes. Turn it back on and let go, you should be fine. By the way, if you plug this device back in and it starts filling up right away, wait for it to fill up and unplug it again. Once you plug it back in and it doesn't fill the tank right away, it will reset all settings and it will recognize and remember the initial fill time. The device does this to protect your gear from overflowing. I would recommend this product to anyone who is new, once you install the unit in a place you like and you won't touch it again, unplug the power cord for five minutes. Turn it back on and let go, you should be fine. By the way, if you plug this device back in and it starts filling up right away, wait for it to fill up and unplug it again. Once you plug it back in and it doesn't fill the tank right away, it will reset all settings and it will recognize and remember the initial fill time. The device does this to protect your gear from overflowing. I would recommend this product to anyone new to saltwater. Or anyone who doesn't have a sump under the tank.
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