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1 Level
1235 Review
69 Karma

Review on Touchpoint MX by Harley Franchetti

Revainrating 4 out of 5

Great Customer Service + Exceptional Products

The team of professionals were so helpful throughout my experience as I started using their services! They made it easy for me in selecting which product would work best fit into MY business needs/requirements without any stress or worries about making costly mistakes along way (my previous vendor was like this). It took some time getting used too but once familiarized - everything went smoothly from there onward. Keep going!! Our main problem solved through TOUCHPOINT Mx system has been reduced by almost 90% compared usdzt2b3j0gqwf7c8nkp1h6v4m9r5o The ability to create custom surveys for my customer's needs. It was easy to set up and use! I wish there were more options in terms of creating different types of survey questions. Also, it would be great if they could have some sort of reporting tool so that I can see how many people actually took the survey or used the coupon code. We've been able to get feedback from customers using this system. They love being able to answer questions about their experience when shopping online.

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Pros
  • I like that you can customize everything to suit your needs so it's very convenient and easy to use
Cons
  • Once you know how it works it is wonderful