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Touchpoint MX Review

2

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Very good

Revainrating 4 out of 5  
Rating 
4.0
Marketing, Marketing Automation

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Description of Touchpoint MX

Touchpoint MX is an Omni-channel Marketing platform that helps businesses engage customers with unique marketing campaigns. Loyalty, Auctions, Promotions, Surveys, Mobile, Web and Email is what we excel at. If you are looking to reduce churn, retain existing customers and increase your ROI then talk to our friendly staff today. Having many disparate systems and no single source of truth for customers can be a hard task to manage. Touchpoint MX takes care of that issue with ease and efficiency. We are very passionate about what we can do and have helped many businesses grow and succeed by using powerful targeting based on customer behaviours at a fraction of the cost of most other companies.

Reviews

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Type of review

Revainrating 4 out of 5

Good support product with great user interface

The most important thing I like about this software it's ease of use! Our team has been able to implement easily using touch point mx. It also allows us access from anywhere which makes collaboration across different locations easy as well. Nothing really but if there was one improvement they could make would be have more templates for emailing clients or having multiple options when sending out emails - such as scheduling etc would help greatly in terms of time management/efficiency. We've…

Pros
  • Easy interface, simple layout with quick response by support staff whenever needed (even during weekends)Easy configuration processEase at managing all our agents' performance recordsManaging call logs is very convenient tooFast updates within system allowing immediate changes that needs doings without much downtimeImmediate feedback given upon requestGreat customer service provided always
Cons
  • Few template issues while creating reports

Revainrating 4 out of 5

Great Customer Service + Exceptional Products

The team of professionals were so helpful throughout my experience as I started using their services! They made it easy for me in selecting which product would work best fit into MY business needs/requirements without any stress or worries about making costly mistakes along way (my previous vendor was like this). It took some time getting used too but once familiarized - everything went smoothly from there onward. Keep going!! Our main problem solved through TOUCHPOINT Mx system has been…

Pros
  • I like that you can customize everything to suit your needs so it's very convenient and easy to use
Cons
  • Once you know how it works it is wonderful