I love that it can be customized for our needs, as well has being able t use other programs in conjunction with this one! The program is outdated so if you have questions about how something works just ask before trying anything new - there are too many features not explained or easy enought o figure out yourself but they do offer help when needed which makes me appreciate them more than others who make their services free!! If your looking into using another system i would suggest getting 2 different ones because some things work better then what we thought was going ti happen (i'm hoping thats all!). This helps us keep track fo inventory easily insteadof having several spreadsheets & manual records keeping up each day/weekend etc.. It also allows tracking sales by location quickly without manually entering data from paper invoices at end every week /month.