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Chile, Santiago
1 Level
732 Review
43 Karma

Review on SavvyCraft by Luckie Coonrod

Revainrating 3 out of 5

An Absolutely Horrible Purchasing Experience with SavvyCraft

Being an experienced outdoorsman, I've spent more than my fair share of time searching through online retailers for the lowest prices on sporting goods, boating gear, and sailing supplies. When I found out about SavvyCraft, I thought that I had lucked out and won the lottery. My most recent buying experience with them, on the other hand, turned out to be nothing short of a complete and utter disaster. To begin, I was dissatisfied with the restricted product variety that they offered. I was seeking for a particular style of life jacket, but they only had a few possibilities, and none of them were appropriate for me and my requirements. I finally decided to make do with a product that did not live up to my expectations. Next, I found their website to be difficult to navigate, and as a result, it was tough for me to locate the things in which I was interested. After making multiple attempts to contact their customer care team for assistance, I was confronted with lengthy wait times and responses that were not very helpful. To make matters even worse, when my order did finally come, it was incomplete; one of the items had been lost in transit. I contacted their customer support team once more, and this time they informed me that the item I was missing was no longer available and that they would be unable to fulfill my order. I was raging inside. Not only did they fail to inform me of this information in advance, but they also refused to provide me a refund for the item that was missing from my order. My time spent with SavvyCraft was, on the whole, a frustrating and unpleasant experience. My feelings of frustration and disappointment increased as a result of their restricted product range, poor customer service, and failure to properly execute orders. This online retailer does not meet my standards for dependable and high-quality outdoor gear, so I cannot suggest it to anyone.

Pros
  • items of the highest possible quality that are also extremely resilient and long-lasting.
Cons
  • The response time of customer assistance is inconsistent.